This policy covers everything Lynsted Labs Ltd does with personal information: enquiries through this website, our puppy waiting list, records of a puppy sale, our school visits, and the private area of this website that our staff sign in to.

Last updated 6 September 2026.

Who we are

Lynsted Labs Ltd is the data controller — the business that decides how your information is used. We are a licensed dog breeder in Sittingbourne, Kent, licensed by Swale Borough Council under licence number 22/500190.

Email [email protected]
Telephone 01795 255 018

What we collect, why, and what allows us to

Data protection law requires us to have a specific lawful basis for each use of your information. Ours are set out below.

When you send an enquiry through this website

We collect your name, email address, telephone number if you give one, the subject you choose, and your message. Our server also records a one-way scrambled version of your IP address and your browser's user-agent string. Those two are used only to stop automated spam — the scrambled address cannot be turned back into your real one.

Why: to read your enquiry and reply to it.
Lawful basis: our legitimate interests in answering people who contact us, and where your enquiry is about buying a puppy, taking steps at your request before entering into a contract.

If you ask to go on the waiting list

If you ask us to let you know about a future litter, we keep your name and contact details on a waiting list so we can contact you when puppies are available.

Lawful basis: consent, which you give by asking to be added. You can come off the list at any time — reply to any message from us, or email [email protected], and we will remove you. Withdrawing does not affect anything we did before you asked.

If you buy a puppy from us

We keep your name, address, contact details and the details of the puppy, its microchip number and its paperwork.

Lawful basis: performance of our contract with you, and our legal obligations — our breeding licence and the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 require us to keep records of the animals we sell and who we sell them to.

School and community visits

When we visit a school we deal with the school's staff, not with pupils directly. We collect the name, role and contact details of the member of staff arranging the visit.

Photographs. Photographs are sometimes taken during a visit, and some are used on this website or on our social media. Where a child could be identified, we take and use that photograph only with permission, arranged through the school, which is responsible for obtaining parental consent. If you are a parent or a school and you want a photograph removed, email us and we will take it down — we will not ask you why.

Lawful basis: consent for identifiable photographs; legitimate interests for arranging the visit with the school.

Our staff area

This website has a private area our staff sign in to, to keep the puppy listings up to date. It stores each person's username and display name, a scrambled version of their password that cannot be read back, and a log of what each person changed and when, alongside a scrambled version of their IP address.

Lawful basis: our legitimate interests in keeping the website secure and knowing who changed what.

Website server logs

Our hosting provider keeps standard server logs of requests to this website, which include IP addresses. We do not use these to identify visitors; they exist so faults and attacks can be investigated.

Lawful basis: our legitimate interests in keeping the website running and secure.

Cookies and tracking

This website sets no advertising or tracking cookies. There is no Google Analytics and no advertising pixel.

Two functional cookies of our own exist. One is created briefly while you are using the enquiry form, so the form works and can tell a person from a bot. The other is created only if you sign in to the staff area. Neither follows you to other websites.

Google reCAPTCHA. Our contact page uses Google reCAPTCHA to keep spam out of the enquiry form. It loads only on pages with that form. Google collects information about your device and how you use the page, which may include cookies, under its Privacy Policy and Terms of Service. Our lawful basis is our legitimate interest in protecting the form from abuse.

Who else sees your information

Postmark — delivers enquiry emails to us. Postmark is operated from the United States, so sending an enquiry involves a transfer outside the UK. It is covered by the UK Extension to the EU–US Data Privacy Framework, and by standard contractual clauses.
Google — runs reCAPTCHA on the contact form, as described under Cookies above. Google may process that information in the United States.
Our hosting provider — stores this website and its server logs on servers in the United Kingdom.
Our vet — sees the details of a puppy you have bought if you contact us about its health.
Our local authority — Swale Borough Council may inspect our sales records as a condition of our breeding licence.

We do not sell your information, and we never share it for anyone else's marketing.

How long we keep it

What	How long
Enquiries that do not lead to a sale	24 months
Waiting list entries	Until you ask to come off, or 24 months without contact
Puppy sale records	As long as our licence and tax law require, normally 6 years
School visit contacts	3 years after the last visit
Photographs used on this website	Until we replace them, or you ask us to remove one
Anti-spam records and server logs	90 days
Staff accounts and the change log	While employed, then 12 months

How we keep it safe

This website is served only over an encrypted connection. Enquiries are stored outside the public part of the website, where they cannot be reached from the internet. Staff passwords are stored scrambled using a modern algorithm and cannot be read by anyone, including us. Accounts lock themselves after repeated wrong passwords, and every change is logged.

Your rights

Under UK data protection law you can ask us to:

Give you a copy of the information we hold about you
Correct it if it is wrong or incomplete
Delete it, where we do not have to keep it by law
Restrict how we use it while a question about it is resolved
Object to us using it where we rely on our legitimate interests, including any use for marketing
Send it to someone else in a portable format, where it was provided by you and we rely on consent or a contract
Withdraw your consent at any time, where consent is what we rely on

Email [email protected] and we will reply within one month. There is no charge.

Is giving us your information required?

No. Nothing on this website obliges you to give us anything. If you do not fill in the enquiry form we simply have no way to reply — you are always welcome to telephone instead. If you buy a puppy, we do need your details, because our licence requires us to record who each puppy went to.

Automated decisions

We do not make any decision about you by automated means, and we do not profile you. Every decision about a puppy is made by a person, in conversation with you.

Children

This website is not aimed at children and we do not knowingly collect information from them. Photographs taken at school visits are covered in the school visits section above.

Complaints

If you are unhappy with how we have handled your information, please tell us first — we would rather fix it. You also have the right to complain to the Information Commissioner's Office at any time:

ico.org.uk/make-a-complaint
Helpline 0303 123 1113
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this policy

If we change how we use personal information we will update this page and change the date at the top. Where a change matters, we will tell the people it affects directly.

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